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Grievance redressal

If something went wrong, tell us.

Every complaint has three levels of escalation and a fixed outer limit of 30 days, as set out in our Fair Practices Code.

Our service levels

What to expect.

  1. 1

    Acknowledgement

    Within 24 hours of receiving your grievance

  2. 2

    Initial response

    Within 3 business days

  3. 3

    Resolution

    Within 15 business days

These apply at Levels 1 and 2. All complaints are disposed of within 30 days of receiving complete details.

  1. Level 1

    Customer support

    Start here. Most issues are settled at this stage.

    Tell us about the complaint in writing. Our team takes it up for redressal under our policy, and if it stays unresolved it moves to the next level.

    Email
    [support email]
    Phone
    [support phone]

  2. Level 2

    Grievance Redressal Officer

    Escalate here if the response at Level 1 is unsatisfactory, or if you get no response.

    Complaints at this level go to the Grievance Redressal / Nodal Officer.

    Officer
    Aakash Maggo
    Email
    grievance@skyrisefinance.com
    Phone
    +91 84482-98527

  3. Level 3

    NBFC escalation

    Escalate here if you are not satisfied with the resolution at Level 2.

    Write to Skyrise Credit & Marketing Limited, the non-banking financial company that owns and operates AgrimLoan.

    Company
    Skyrise Credit & Marketing Limited
    RBI registration
    B-14.02284
    Address
    Cabin No. 305, Plot No. A-4, Second Floor, Shubham Enclave, Paschim Vihar, New Delhi, Delhi 110063

Escalating to the RBI

If we don't resolve it.

If your complaint is not resolved within 30 days, or you are not satisfied with the Grievance Redressal Officer's decision, you can file a complaint free of charge under the Reserve Bank of India's Integrated Ombudsman Scheme, or approach the Officer in Charge of the RBI's Regional Office, Department of Non-Banking Supervision.

cms.rbi.org.in